FAQ

Frequently Asked Questions (FAQ)

1. What is your return policy?
We want you to love your purchase! You can return items within 30 days of delivery. Items must be in their original condition with tags attached. For more details, please visit our Return Policy page.

2. How long does shipping take?
Shipping typically takes 5-7 business days for standard delivery. Expedited and express options are available for faster shipping. Please see our Shipping Information page for more details.

3. Do you offer international shipping?
Yes, we ship to select international locations. Shipping costs and delivery times will vary based on your destination. Customs duties and taxes may apply and are the responsibility of the customer.

4. Can I track my order?
Absolutely! Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor its progress.

5. What should I do if I receive a defective item?
If you receive a defective item, please contact our customer service team within 7 days of receiving your order. We’ll work with you to resolve the issue promptly.

6. Do you offer exchanges?
Yes, we allow exchanges for different sizes or colors. To initiate an exchange, please follow our return process and place a new order for the desired item.

7. How can I contact customer service?
You can reach our customer service team via email at [email@doggienecessities.com] or by calling [phone number]. We’re here to help!

8. Do you have a loyalty program?
Yes, we offer a loyalty program where you can earn points for every purchase. For more details, visit our Loyalty Program page.